People and Culture Manager

People and Culture Manager

Hope Street Youth and Family Services

• Fantastic opportunity to be part of a professional and engaged leadership team
• Report to a CEO who truly values the contribution of HR to the organisation’s success
• Receive an attractive salary + NFP salary packaging + employment benefits such as wellbeing days and flexible work 

About Us 

Hope Street Youth and Family Services Limited ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

Hope Street’s vision is a society in which all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

About the Opportunity

Reporting to the CEO, you will lead Hope Street’s People and Culture Strategy to ensure our workforce is diverse, engaged and empowered. You will provide strategic advice on all areas of Human Resource Management and work in partnership with the leadership team to deliver on the People and Culture Strategy and all other people initiatives. Your direction and support to the People and Culture Administrator will ensure the smooth running of operational HR processes. 

Your day-to-day activities will include:

• Work with the CEO and the executive leadership team to achieve the strategic direction of the organisation 
• Lead and pro-actively identify, develop and implement people management; development; a successful workplace culture; recruitment and retention strategies; and best practice 
•  Lead the development, implementation and monitoring of Hope Street’s Workforce Capacity Development Strategy 
• Collaborate with internal and external stakeholders to maintain industry leading HR and People and Culture systems, software, policies and procedures, and practices. 
•  Lead continued improvement and embed a culture of quality improvement and responsiveness, with a ‘can do’ approach.

About You

You have a relevant Human Resource Management degree or similar and you have worked as a HR Generalist for at least 5 years. You have an excellent understanding of employment legislation, governance, compliance and best practice. You pride yourself on your sound interpersonal skills which enables you to build effective relationships across the organisation.

Please refer to the Position Description for more information. 

This is a 0.9 EFT permanent role with potential for increased hours.

Benefits

Apart from the above-mentioned points, we can offer you a positive and supportive environment and the opportunity to be part of a dedicated, high performing Executive Leadership team. 

Don’t miss this opportunity to be part of an organisation achieving quality outcomes in the community!

How to apply for this job

Please address the key selection criteria in your cover letter and submit your application below addressed to Donna Bennett (CEO).

Please note the successful applicants are required to provide the following:

• National Police Check
• Working With Children Check

Only shortlisted candidates will be contacted.

We encourage applications from a diverse range of social, cultural, gender and disability backgrounds that reflect our community.

Applications close at 9:00am on Monday 18^th November 2024  Apply now!

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department at  or phone our CEO, Donna Bennett on 0412674694. If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information

If you require workplace modifications, please advise so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply. 

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.

Youth Residential Support Worker - Brunswick West - Three Roles Available

Youth Residential Support Worker - Brunswick West

Hope Street Youth and Family Services

ABOUT HOPE STREET

Hope Street Youth and Family Services Limited ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

Hope Street’s vision is a society in which all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

ABOUT THE ROLE

Three part-time positions are available.

We are looking for an experienced client centred youth worker for a part-time role for the Youth Residential Service. Please refer to the position description for hours available

ON A DAY-TO-DAY BASIS, YOU WILL:

• Provide support and assistance with living skills, connections with the community, personal and social development, employment, education and training.
• Assist young people to follow up actions from their case management plans including housing, income, education and training, health and wellbeing, general living skills and recreational activities.
• Complete client file notes as needed and assist with administration duties for seamless operation of the program.
• Foster a safe space, assist and motivate young people to be at their best day to day and to achieve their self-determined goals. This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high-performing team achieving quality outcomes with young people and young families.

WE CAN OFFER YOU

• Part-time position with attractive penalty rates 
• Newly refurbished refuge in Brunswick West 
• Leading  purpose driven NFP organisation 
• Experienced supportive team
• NFP salary packaging up to $18,550 of your salary tax free
• Close to public transport and free street parking 

HOW TO APPLY

• Please refer to the attached Position Description

• Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Hang Pham, Program Manager-Northeast.
• Only shortlisted candidates will be contacted.
• Applications close on Monday,11^th November 2024 at 9 am– Apply now!!

ABOUT YOU

• You have a bachelor’s degree or are you in your final year of a Social Work, Youth Work, or relevant Social Science related qualification? 
•  You have work experience in youth focused practice frameworks such as strengths based or trauma informed practice?
• You have experience or knowledge of crisis accommodation settings including but not limited to youth homelessness?
•  You have sector knowledge or experience understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness?
•  You pride yourself on your ability to motivate and advocate for clients to achieve outcomes?
• Are you competent using the full suite of Microsoft applications?

If you have experience working with young people in delivering effective youth-focused trauma-informed services, we want to hear from you!

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department at   or phone our Program Manager North East, Hang Pham on 0411 287 902.If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply. 

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.

Executive Assistant - Operations

Executive Assistant, Operations

Hope Street Youth and Family Services

• Permanent part time position, working 3 days per week (22.8 hours pw, 0.6FTE) preferably on Monday, Tuesday, and Thursday, between 8am and 6 pm on-site hours can be flexible.
• TRP package includes (pro rata) salary range $74,002 - $79352 pa subject to experience + 11.5% super + access to salary packaging up to $18,550 of salary.
• Fantastic opportunity to be part of a growing, values-based organisation.
• Join our passionate team of professionals and specialists committed to empowering young people and influencing change in youth homelessness.
• Benefits such as wellbeing days, professional development, a flexible workplace, corporate membership at Active Merri-bek (Brunswick Baths).
• Close to public transport and great amenity in Sydney Road Brunswick

ABOUT US

Hope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

We are a multidisciplinary team committed to the delivery of responsive and comprehensive services to young people and our communities. Our values are Fairness, Collaboration, Social Justice, Integrity, Diversity, and Hope.

ABOUT THE ROLE

We are seeking a hands-on office administrator with a high level of professionalism to be the Executive Assistant to the Operations Manager

You will be Operations Manager's primary secretarial support and provide essential administrative assistance for various functions throughout the organization.

YOUR DAY-TO-DAY RESPONSIBILITIES WILL INCLUDE BUT WON’T BE LIMITED TO:

• Coordinating various administrative tasks including diary management, scheduling appointments, minute taking for meetings, following up action items/lists, research and preparing documentation, reports, and communications on behalf of the Operations Manager.
• Work collaboratively with internal and external stakeholders on varying administrative tasks including scheduling, preparation and follow-up of various business activities.
• Coordinating and providing administrative and logistical support for events and work activities such as Operations Manager meetings and presentations

This is an excellent opportunity to assist a dynamic, dedicated Operations Manager and a purpose-driven community organisation that achieves quality outcomes for young people.

Please refer to the Position Description (attached below) for more information about the role.

ABOUT YOU

• You have demonstrated experience in an administrative role, or personal assistant preferably within the housing, homelessness and/or community not-for-profit sector.
• You have a formal qualification in Business Administration or other related qualification, and you enjoy the challenge of competing demands, direct instructions and minimal supervision.
• You pride yourself on excellent organisational and time management skills and are flexible and mature to manage priorities, timeframes, competing instructions and deliver outcomes as specified.
• You are experienced at maintaining confidentiality and demonstrating a high level of professionalism in all areas of work and interactions with stakeholders at all levels.
• You have great attention to detail, excellent communication skills and are proficient in Microsoft Office applications.

HOW TO APPLY Please refer to the Position Description, provide a cover letter, Resumė and address the Key Selection Criteria (KSC).

Please address your cover letter to: Sue Scott, Operations Manager.

Please note applications that do not address the key selection criteria will not be shortlisted.

Applications close Friday 8^th November at midnight.

Only shortlisted candidates will be contacted.

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department at  

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

If you require workplace modifications, please advise so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.

Youth Residential Support Workers (South Morang)

Youth Residential Support Workers

Hope Street Youth and Family Services

• Youth Residential Support Worker - First Response Whittlesea Youth Service
• Hope Street Youth and Family Services
• Exciting opportunity in growth organisation
• Leverage your experience and grow exemplary services for vulnerable youth in this demand area of outer Melbourne (vibrant and expanding municipality of Whittlesea)
• Multiple roles available

BENEFITS

• Wellbeing initiatives: Wellbeing (STAR Leave Days), Wellbeing staff group
• Generous development opportunities

ABOUT US

Hope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families

ABOUT THE OPPORTUNITY

We are looking for a positive and dedicated Youth Worker for a part-time role for the Youth Residential Service, that will be available to work 36 and 45 hours per fortnight (please refer to the attached roster for more details).

ON A DAY-TO-DAY BASIS, YOU WILL:

• Provide support and assistance with living skills, connections with the community, personal and social development, employment, education and training.
• Assist young people to follow up actions from their case management plans including housing, income, education and training, health and wellbeing, general living skills and recreational activities.
• Complete client file notes as needed and assist with administration duties to help operations run smoothly.
• Motivate young clients to achieve meaningful goals and make a real difference in young people’s lives.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high-performing team achieving quality outcomes for young people and young families.

ABOUT YOU

• You have a bachelor’s degree or are you in your final year of a Social Work, Youth Work, or relevant Social Science related qualification
• You have demonstrated knowledge of youth-focused practice frameworks such as strengths-based or trauma-informed practice
• You have highly developed communication skills including relationship building, problem solving and report writing
• You pride yourself on your ability to motivate and advocate for clients to achieve outcomes
• You are highly competent using the full suite of Microsoft applications
• You are able to maintain accurate confidential administrative records and progress notes

WE CAN OFFER YOU

• Purpose-driven NFP organisation + A new purpose-built youth refuge under construction and due for completion in November 2024 in South Morang

• A collaborative, dedicated, and highly motivated team focused on achieving positive outcomes with young people and young families.

• NFP salary packaging up to $18,550 of your salary tax free
• Family-friendly + close proximity to public transport or street parking

How to Apply

• Please download the attached position description and roster.

• Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Hang Pham, Program Manager Northeast.
• Click Apply Now! We are shortlisting as received!Applicaation closing Friday,1^st November 2024

If you are a youth worker with experience in delivering effective youth-focused services to young people in a crisis accommodation setting, we want to hear from you!

NEXT STEPS

If you have any questions about this role, please contact our People and Culture department at  , or phone our Program Manager North-East, Hang Pham on 0411 287 902.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street, we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child-safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

The health and safety of our team and communities is paramount to Hope Street Youth and Family Services.

Youth Residential Support Worker (Melton) (28.5hrs/fortnight)

Youth Residential Support Worker - Melton (28.5 Hours / Fortnight)

Hope Street Youth and Family Services

ABOUT US

Hope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

We are a multidisciplinary team committed to the delivery of responsive and comprehensive services to young people and our communities. Our values are Fairness, Collaboration, Social Justice, Integrity, Diversity, and Hope.

ABOUT THE ROLE

We are looking for a supportive and committed Youth Residential Support Worker to join the team in supporting transitional housing for young people and young families who are provided with safe, secure and affordable accommodation for up to 18 months.

On a day-to-day basis you will:

• Work with young people to be active participants in creating opportunities to strengthen their housing, employment, education, training and personal and social development.
• Complete daily client file notes as needed and assist with administration duties to help operations run smoothly.
• Have the opportunity to make a real difference in young people’s lives.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high performing team achieving quality outcomes for young people and young families.

To find out more about the responsibilities of this role, please read the full position description.

WE CAN OFFER YOU

• A permanent part-time position (28.5 hour per fortnight) - SCHADS Award 2010 Level 3
• Set roster includes weekend shifts with a sleepover + Attractive penalty rates
• A passionate purpose-driven NFP organisation + experienced supportive team
• NFP salary packaging up to $18,550 of your salary tax free
• Close proximity to Public Transport or street parking

How To Apply

• Please refer to the Position Description attached

• Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Gary Humphrey, Program Manager, North-West.
• Only shortlisted candidates will be contacted
• Apply now! We are shortlisting as received! Application closing on 31 October 2024

ABOUT YOU

• Do you have a bachelor’s degree qualification in Social Work, Youth Work, or other health/welfare related area?
• Do you have knowledge or experience of youth focused practice frameworks such as strengths based or trauma informed practice?
• Do you have sector knowledge or experience understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness?
• Do you pride yourself on your ability to work autonomously and motivate and advocate for clients to achieve outcomes?
• Do you have well developed communication skills including relationship building, problem solving and report writing?
• Are you highly competent using the full suite of Microsoft applications?

If you are a youth worker with experience in delivering effective youth-focused services to young people, we want to hear from you!

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department at   or phone our phone Program Manager, Gary Humphrey on 0412461932 (Monday to Friday 9am-5pm only).

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information

If you require workplace modifications, please advise so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Youth Case Manager (Melton)

Youth Case Manager - First Response Youth Refuge in Melton

Hope Street Youth and Family Services

ABOUT HOPE STREET

Hope Street Youth and Family Services Limited ("Hope Street") is a leading specialist youth homelessness services in Victoria with over 40 years’ experience in delivering services to young people and young families in the western and northern growth corridors of Melbourne.
Hope Street First Response Youth Support Service in Melton is a new innovative program funded by the State Government in response to youth homelessness in the growth corridor of the City of Melton.

If you have extensive case management experience and you pride yourself on your strengths based, solutions focused approach and value the opportunity to make a real difference in a young person's life, we want to hear from you!

ABOUT THE OPPORTUNITY

We are looking for a positive and dedicated Case Worker for a full-time (FTE 1.0, 76 hrs per fortnight) position in Melton. 

Roster

Week 1

Tuesday, Wednesday, Thursday, Friday -10am to 6 pm

Week2

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday- 10am to 6pm  

In this role you will:

• Provide short term intensive case management services to a young person and their children responding to their immediate (emergency) and short-term needs within a holistic client focused approach; including: housing, health, specialist health, employment, education and training, family/significant relationships, legal, community linkages and/or participation.
• Proactively engage, motivate and support the young person to develop interdependent, sustainable life options with a focus on achieving their case plan goals.
• Build your relationships with key support services will enhance young people’s connections to those services and you will maintain accurate client records compliant with DHHS requirements.
• Be available to work a fortnightly roster Monday to Saturday

Please refer to the Position Description attached for more information about the role.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a team achieving quality outcomes for young people.

WE OFFER:

• A new purpose-built refuge service located in Melton close to transport.
• Collaborative case management and community support team.
• Full-time position with attractive penalty rates.
• NFP salary concession - Receive up to $18,550 of your salary tax free.

ABOUT YOU

• You have minimum bachelor’s degree qualification in Social Sciences, Human services, Community studies or other health/welfare related qualifications.

• You are a motivated case manager with 3 years’ experience ideally working with youth.
• You have an understanding of the youth homelessness service system and allied services best placed to support and divert young people from homelessness.
• You have great relationship building skills which enables you to motivate young clients in crisis settings to achieve meaningful goals within a case management framework.
• Your friendly and cooperative nature means that you can build relationships quickly with key stakeholders in the community.
• You have highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy.
• You are highly competent using Microsoft applications and Case Management Software.

HOW TO APPLY

Please refer to the Position Description attached.

• Please provide a cover letter, statement addressing the selection criteria and resume.
• Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Gary Humphrey, Program Manager, Northwest
• Only shortlisted candidates will be contacted.
• Apply now! We are shortlisting as received! Application closing on Friday,1^st November 2024

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department  using the subject line: Youth Case Manager - First Response Youth Residential Service - Melton enquiry via EthicalJobs or phone our Program Manager North-West, Gary Humphrey on 0412 461 932.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply. 

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Youth Residential Support Worker - Melton - Part Time

Hope Street Youth and Family Services

ABOUT US

Hope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families

ABOUT THE OPPORTUNITY

We are looking for a positive and dedicated Youth Worker for a part-time role for the Youth Residential Service, that will be available to work 36 hours per fortnight.

WEEK 1:

• Monday 4.00pm – 11.30pm (sleepover); Tuesday 7.30am – 9.00am.
• Wednesday 4:00pm – 11:30pm (sleepover); Thursday 7:30am – 9:00am
• Saturday 4:00pm – 11:30pm (sleepover)
• Sunday 7:30am – 9:00am

WEEK 2:

• Wednesday 4:00pm – 11:30pm (sleepover);
• Thursday 7.30am – 9.00am

ON A DAY-TO-DAY BASIS, YOU WILL:

• Provide support and assistance with living skills, connections with the community, personal and social development, employment, education and training.
• Assist young people to follow up actions from their case management plans including housing, income, education and training, health and wellbeing, general living skills and recreational activities.
• Complete client file notes as needed and assist with administration duties to help operations run smoothly.
• Motivate young clients to achieve meaningful goals and make a real difference in young people’s lives.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high-performing team achieving quality outcomes for young people and young families.

ABOUT YOU

• You have a bachelor’s degree or are you in your final year of a Social Work, Youth Work, or relevant Social Science related qualification
• You have demonstrated knowledge of youth-focused practice frameworks such as strengths-based or trauma-informed practice
• You have highly developed communication skills including relationship building, problem solving and report writing
• You pride yourself on your ability to motivate and advocate for clients to achieve outcomes
• You are highly competent using the full suite of Microsoft applications
• You are able to maintain accurate confidential administrative records and progress notes

WE CAN OFFER YOU

• Purpose-driven NFP organisation + A new purpose-built youth refuge in Melton
• A collaborative, dedicated support team focused on great outcomes for young people
• NFP salary packaging up to $18,550 of your salary tax free
• Family-friendly + Close proximity to public transport or street parking

If you are a youth worker with experience in delivering effective youth-focused services to young people in a crisis accommodation setting, we want to hear from you!

NEXT STEPS

If you have any questions about this role, please contact our People and Culture department at , or phone our Program Manager North-West, Gary Humphrey on 0412 461 932.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

How To Apply

• Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Gary Humphrey, Program Manager North-West.
• Only shortlisted candidates will be contacted.
• Applications close on 7th of November 2024. Apply now! We are shortlisting as received!

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street, we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child-safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

The health and safety of our team and communities is paramount to Hope Street Youth and Family Services. Accordingly, we require anyone joining our team to provide proof of up to date COVID-19 vaccinations.

Case Manager - First Response Mobile Outreach

Case Manager - First Response Youth Mobile Outreach Service

Hope Street Youth and Family Services

Job description

• Part-time, fixed term to 2027
• $82K - $88K pa. pro-rated + Super + generous salary packaging

ABOUT HOPE STREET

Hope Street Youth and Family Services Limited ("Hope Street") is a leading specialist youth homelessness services in Victoria with over 40 years’ experience in delivering services to young people and young families in the western and northern growth corridors of Melbourne.

Hope Street has been delivering the First Response Youth Mobile Outreach program within the City of Melton and surrounding LGA. The service currently operates 6 days per week with different rosters.

ABOUT THE OPPORTUNITY

This is a great opportunity for a dedicated, open-minded outreach worker for a part-time, fixed-term position in Melton.

Hope Street Offers:

• A Values and purpose-driven, collegial, and passionate team.
• A culturally diverse workplace, reflecting the young people accessing our services.
• Flexible working conditions.
• A strong professional development focus.
• State-of-the-art new client therapeutic facilities.
• Locations, close to public transport, urban café lifestyle and great amenities.
• The ability to work close to home and contribute to your local community.
• Generous leave, including Wellbeing leave.
• Access to generous salary packaging for all full time & part-time employees (up to $18,550 of your salary tax-free)

Through an assertive outreach model, in this role you will proactively:

• seek and assist young people or families who are sleeping rough in the City of Melton and surrounding LGA
• respond to enquiries, agency referrals and engage with young people or families at risk of, or experiencing homelessness
• build and maintain collaborative relationships with surrounding local government agencies, emergency departments, schools and referrals
• utilise assessment tools, including initial assessment and planning to identify client and resource requirements.
• provide advocacy where required, immediate support and information, including referral to the wider community services networks in Melton; and
• provide intensive case management support to assist with accessing appropriate homelessness services as well as diversion from the homelessness service system.

Roster

You will be available to work a set fortnightly roster Monday to SATURDAY (60.8 hours per fortnight).

Week 1:

• Tuesday -10:30 am to 6:36 pm
• Wednesday 10:30 am to 6:36 pm
• Thursday 10:30 am to 6:36 pm

Week 2:

• Tuesday -10:30 am to 6:36 pm
• Wednesday -10:30am to 6:36 pm
• Thursday -10:30am to 6:36 pm
• Friday -10:30am to 6:36 pm
• Saturday -10:30am to 6:36 pm

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a team achieving quality outcomes for young people.

WE ARE OFFERING:

• A passionate, collaborative case management and community support team.
• A fixed term contract until - Part-time 60.8 hours per fortnight until 30th June 2027.
• Attractive penalty rates for evening, weekend shifts.
• NFP salary concessions - Receive up to $18,550 of your salary tax free.

ABOUT YOU

If you are a passionate, objective and hands-on Case Manager that has experience with young people in an assertive outreach capacity and can demonstrate reflective and evidence-based practice, we want to hear from you!

• You have a bachelor’s degree qualification in Social Work, Youth Work, Psychology or other health/welfare related area.
• You have demonstrated experience working with young people who are at risk or experiencing homelessness and an understanding of allied services best placed to support and divert young people from homelessness.
• You have knowledge and experience of reflective evidence-based practice and trauma informed practice frameworks.
• Your friendly, open-minded and determined nature means that you can build relationships quickly with clients in crisis and of diverse cultural backgrounds, and key stakeholders in the community.
• You have highly developed communication skills including writing, listening, negotiation, problem solving, decision making and advocacy.
• You are highly competent using Microsoft applications and Case Management Software and assessment tools.

How To Apply

Please refer to the Position Description

Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.

Please address your cover letter to: Sue Watt, Acting Program Manager-Northwest.

Only shortlisted candidates will be contacted.

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department  phone our Acting Program Manager North-West, Sue Watt on 0481199344.

If your experience looks a little different to what we have identified, but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street, we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements, which includes satisfactory Police Checks (National and International) and a Working with Children Check.

A position description is attached.

Apply now! We are shortlisting as received!

Please refer to the Position Description attached for more information about the role.