Team Leader - OPM and OPW

Team Leader – Hope Street in Melton/Hope Street in Whittlesea

Hope Street Youth and Family Services

Job description

• Fantastic leadership opportunity within a fast growing, contemporary NFP
• Permanent, part-time role, 4 days per week
• Growth opportunity
• Wellbeing initiatives; Wellbeing (STAR Leave Days), Self-care staff group
• Receive an attractive salary with salary packaging + 5 weeks annual leave

ABOUT US

Hope Street Youth and Family Services Limited ("Hope Street") has over 45 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision for a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

ABOUT THE ROLE

Are you a passionate leader ready to empower a dedicated team making a real difference in the lives of young people experiencing homelessness? We are looking for an experienced and motivated Team Leader to guide and inspire our frontline staff, ensuring young people receive the support they need to build brighter futures.

In this role, you will lead a dynamic team of Youth Workers and Case Managers, fostering a positive and motivated culture. You will play a key role in driving change by shaping and developing programs that provide young people with stability, life skills, and opportunities for independence. As a leader, you will support staff in their professional growth, ensuring they have the tools and confidence to excel in their roles.

This is an exciting opportunity to take on a leadership role with heart. More than just management, this position allows you to be a role model and advocate for young people. No two days are the same in this fast-paced, purpose-driven environment, where you will collaborate with passionate professionals to deliver innovative and effective support services.

If you are a strong leader with a commitment to social impact and a desire to shape the future of youth homelessness services, we’d love to hear from you.

You will be proactive in leading and managing two programs:

• Hope Street in Melton
• Hope Street in Whittlesea

Reporting to and supported by the Program Manager Northwest, you will:

• Provide leadership and direction to 5 Case Managers and 3 Youth Residential Support Workers
• Hold responsibility for the day-to-day operations of the Hope Street in Melton and Hope Street in Whittlesea programs
• Ensure compliance in all operational areas including service delivery, risk management and quality improvement for clients and staff.
• Establish a culture of service excellence where optimal outcomes for young people are achieved.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high performing team achieving quality outcomes in the community and deliver client-centred crisis responses.

To find out more about the specifics of this role, please read full position description, attached.

WE ALSO OFFER

• A collaborative dedicated and highly motivated team focused on achieving positive outcomes with young people and young families.
• Part time (30.4 hours per week)
• NFP salary packaging up to $18,550 of your salary tax free.
• Generous salary package of $100,776 – $105,340 per annum (pro-rata) plus super.
• 5 weeks of Annual Leave.
• On-call duties shared amongst 6 staff members with minimum recall to sites.
• Close proximity to public transport or street parking.

ABOUT YOU

You will have:

• A bachelor's degree qualification in Social Work, Youth Work, or other welfare related qualification.
• Minimum of 10 years' experience in team leadership, supervision of staff and program development.
• Demonstrated background of trauma-informed frameworks and understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness.
• Strong people management skills and ability to deliver effective client-centred services to young people in crisis within a case management framework and therapeutic approaches within a multi-disciplinary team.
• Strong relationship building skills which has seen you motivate a team and young people to achieve quality outcomes.
• Highly developed communication skills at all levels specifically in active listening, negotiation, problem solving and report writing.
• Proficiency in Microsoft office applications, client data and reporting systems.
• A current driver’s licence

This is the role for you if you are a Team Leader looking to be a part of dynamic and innovative youth focused organisation, and passionate team.

If you have strong leadership qualities, people management skills and demonstrated knowledge of the risk and protective factors impacting young people experiencing or at risk of homelessness, apply now!

Hope Street encourages applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.

HOW TO APPLY

• Please refer to the Position Description attached.

• Please provide a cover letter, statement addressing the selection criteria and resume.
• Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Sue Watt, Program Manager North-Wast
• Only shortlisted candidates will be contacted.

Apply now! We are shortlisting as received! Application closing on Thursday, 6^th November 2025

Enquiries

If you have any questions about this role, please contact our People and Culture .

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

The health and safety of our team and communities is paramount to Hope Street Youth and Family Services.

Case Manager - Youth Specialist

Case Manager - Youth Specialist

Hope Street Youth and Family Services

Job description

• First Response Whittlesea Youth Service (Refuge and Outreach)
• Hope Street Youth and Family Services
• Exciting opportunity in growth organisation
• Leverage your experience and grow exemplary services for vulnerable youth in this demand area of outer Melbourne (vibrant and expanding municipality of Whittlesea)

BENEFITS

• Wellbeing initiatives; Wellbeing (STAR Leave Days), Self-care staff group
• Generous development opportunities

ABOUT US

Hope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families

We are looking for a positive and dedicated person who will:

• Provide intensive case management services to a young person and their children within a holistic client focused approach; including: housing, health, specialist health, culture, employment, education and training, family/significant relationships, legal, community linkages and/or participation;
• Proactively engage, motivate and support the young person to develop interdependent, sustainable life options with a focus on achieving their case plan goals;
• Maintain your relationships with key support services will enhance young people’s connections to those services; and
• Maintain accurate client records compliant with DFFH and Hope Street requirements.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a team achieving quality outcomes for young people.

ABOUT YOU

• You have a bachelor’s qualification in Social Work, Human Services, Community studies or other health/welfare related qualifications.
• You are a motivated Case Manager with 2 years’ experience ideally working with youth. You have an understanding of the youth homelessness service system and allied services best placed to support and divert young people from homelessness.
• You have great relationship building skills which enables you to motivate young clients in transitional settings to achieve meaningful goals within a case management framework.
• Your friendly and cooperative nature means that you can build relationships quickly with key stakeholders in the community.
• You have highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy.
• You are highly competent using Microsoft applications and Case Management Software.

WE OFFER

• Purpose-driven medium NFP organisation + A new purpose-built youth refuge

• Be a part of a collaborative case management and community support team.
• Receive up to $18,550 of your salary tax free due to NFP salary concessions.
• Immediate start required.

How to Apply

• Please refer to the Position Description attached.

• Please provide a cover letter, statement addressing the selection criteria and resume.
• Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Hang Pham, Program Manager, North-East.
• Only shortlisted candidates will be contacted.

Apply Now! We are shortlisting as received! Application closing Thursday, 30^th October 2025 at 5 pm

Enquiries

If you have any questions about this role, please contact our People and Culture   or phone our Program Manager Northwest, Hang Pham on 0411287902 or Team Leader, Georgina Sullivan on 0431709723 (Monday to Friday 9am to 5 pm)

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

The health and safety of our team and communities is paramount to Hope Street Youth and Family Services.

Youth Residential Support Worker - Brunswick West (Casual)

Youth Residential Support Worker - Brunswick West / South Morang 

Hope Street Youth and Family Services 

Job description 

ABOUT HOPE STREET 

Hope Street Youth and Family Services Limited ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness. 

Hope Street’s vision is a society in which all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families. 

ABOUT THE ROLE 

We are looking for a motivated and passionate Youth Residential Support Worker with flexibility to work at the Brunswick West and South Morang refuges: 

• The First Response Youth Service in South Morang is an innovative new model designed to respond to youth homelessness via a place-based approach in the north-eastern growth corridor of Melbourne. 

• The Youth Residential program provides crisis accommodation and 24/7 support to young people and young families who reside in the Hope Street refuge in Brunswick West. 

Service delivery is based on the enhanced youth refuge model aiming to improve outcomes for young people as part of a homelessness prevention approach. You will contribute to the safe place where young people and their children are supported to move from a situation of crisis, uncertainty and risk to a situation of calm and empowerment to make decisions about their own lives. 

On a day-to-day basis you will: 

• Provide support and assistance with living skills, connections with the community, personal and social development, employment, education and training. 

• Assist young people to follow up actions from their case management plans including housing, income, education and training, health and wellbeing, general living skills and recreational activities. 

• Complete client file notes as needed and assist with administration duties to help operations run smoothly. 

This position is casual, and availability is required for day, evening, and/or weekend shifts. 

The shifts are: 

• 8:30am - 4:30 pm  

• 4:00pm - 11:30 pm (Sleepover) 7:30am -9:00am 

WE CAN OFFER YOU 

• Casual position with attractive penalty rates  

• Purpose-built refuge service located in South Morang + one of the longest standing youth refuges in Brunswick West.  

• Leading purpose driven NFP organisation  

• Experienced and supportive team 

• NFP salary packaging up to $18,550 of your salary tax free 

• Close to public transport and free street parking 

ABOUT YOU 

• You have a bachelor’s degree, or you are in your final year of a Social Work, Youth Work, or relevant health/ welfare related qualification. 

• You have work experience in youth focused practice frameworks such as strengths based or trauma informed practice. 

• You have experience or knowledge of crisis accommodation settings including but not limited to youth homelessness. 

• You have sector knowledge or experience understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness. 

• You pride yourself on your ability to motivate and advocate for clients to achieve outcomes. 

• You are competent using the full suite of Microsoft applications. 

If you have experience working with young people in delivering effective youth-focused trauma-informed services, we want to hear from you! 

HOW TO APPLY 

• Please refer to the Position Description  

• Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted. 

• Please address your cover letter to: Hang Pham, Program Manager Northeast   

• Only shortlisted candidates will be contacted 

• Application closing date Thursday, 30th October 2025 at 5 pm. Apply now! We are shortlisting as received. 

A position description is attached. 

ENQUIRIES 

If you have any questions about this role, please contact our People and Culture department   or call Program Manager (Northeast), Hang Pham on 0411287902. 

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us. 

Additional Information 

If you require workplace modifications, please advise so that we can discuss your needs and the modifications that can be made to the recruitment process and the position. 

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.  

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check. 

Youth Residential Support Worker - Brunswick West (2 positions available)

Youth Residential Support Worker (2 positions available) - Brunswick West

Hope Street Youth and Family Services

Job description

ABOUT HOPE STREET

Hope Street Youth and Family Services Limited ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

Hope Street’s vision is a society in which all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

ABOUT THE ROLE

We are looking for an experienced and motivated Youth Residential Support Worker for a part-time role for the Youth Residential Service, that will be available to work 45 hours per fortnight and 36 hours per fortnight (please refer to the rosters below for more details). The Youth Residential program provides crisis accommodation and 24/7 support to young people and young families who reside in the Hope Street refuge in Brunswick West.

Service delivery is based on the enhanced youth refuge model aiming to improve outcomes for young people as a part of a homelessness prevention approach. You will contribute to the safe place where young people and their children are supported to move from a situation of crisis, uncertainty and risk to a situation of calm and empowerment to make decisions about their own lives.

On a day-to-day basis you will:

• provide support and assistance with living skills, connections with the community, personal and social development, employment, education and training;
• assist young people to follow up actions from their case management plans including housing, income, education and training, health and wellbeing, general living skills and recreational activities; and
• complete client file notes as needed and assist with administration duties to help operations run smoothly.

• Foster a safe space, assist and motivate young people to be at their best day to day and to achieve their self-determined goals. This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high-performing team achieving quality outcomes with young people and young families.

Roster 1 (45 hrs per fortnight):

Week1:

• Monday -4:00pm – 11:30pm (sleepover); Tuesday -7:30am – 9:00am.
• Wednesday- 4:00pm – 11:30pm (sleepover); Thursday -7:30am – 9:00am
• Friday -4:00pm – 11:30pm(sleepover); Saturday 7:30am – 9:00am

Week 2:

• Monday -4.00pm – 11.30pm (sleepover); Tuesday -7.30am – 9.00am.
• Wednesday- 4:00pm – 11:30pm (sleepover); Thursday -7:30am – 9:00am

Roster 2 (36 hrs per fortnight):

            Week 1 & 2:

•  Tuesday-4.00pm – 11.30pm (sleepover); Wednesday -7.30am – 9.00am.
• Friday -4:00pm – 11:30pm(sleepover); Saturday 7:30am – 9:00am

WE CAN OFFER YOU

• Part-time position with attractive penalty rates
• Leading purpose driven NFP organisation 
• Experienced supportive team
• NFP salary packaging up to $18,550 of your salary tax free
• Close to public transport and free street parking

ABOUT YOU

• You have a bachelor’s degree or are you in your final year of a Social Work, Youth Work, or any other relevant health/ welfare related qualifications

•  You have work experience in youth focused practice frameworks such as strengths based or trauma informed practice.
• You have experience or knowledge of crisis accommodation settings including but not limited to youth homelessness.
• You have sector knowledge or experience understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness.
•  You pride yourself on your ability to motivate and advocate for clients to achieve outcomes.
• Are you competent using the full suite of Microsoft applications.

If you have experience working with young people in delivering effective youth-focused trauma-informed services, we want to hear from you!

HOW TO APPLY

• Please refer to the Position Description attached.

• Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Hang Pham Program Manager Northeast  
• Only shortlisted candidates will be contacted
• When applying for this role, please specify which roster you are applying for in your cover letter.
• Applications close on 20^th October 2025 at 5 PM. Apply now! We are shortlisting as received!

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department   or call Program Manager (Northeast), Hang Pham on 0411287902.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information

If you require workplace modifications, please advise so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply. 

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

BOOST Case Manager

Case Manager - BOOST

Hope Street Youth and Family Services

Job description

• Exciting inner-city role, based in Brunswick West
• Be Part of Our Growth!

WE CAN OFFER YOU

• A passionate purpose-driven NFP organisation + experienced supportive team
• Opportunity to be part of exciting growth
• Wellbeing initiatives include 2 days per year paid time for wellbeing purposes
• A permanent part-time (50 hours) position with attractive penalty rates for afternoon shifts and evening 
• NFP salary packaging up to $18,550 of your salary tax-free
• Close proximity to Public Transport and street parking

ABOUT HOPE STREET

Hope Street Youth and Family Services Limited ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

Hope Street’s vision is a society in which all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

THE BOOST PROGRAM

The BOOST Program provides case management to young people aged 16-25 who are homeless or at risk of homelessness and who have complex needs, dual diagnosis and challenging behaviour/s. The target group includes young people who are parenting and/or expecting birth.

The BOOST Program provides services to young people in crisis, short stay 7 night bed, supports young people in outreach (up to 3 months of service) and operates on weekdays, weeknights and Saturdays 9-5 pm, so that young people can be offered an intensive and responsive service.

ABOUT THE OPPORTUNITY

We are looking for a dedicated Youth Specialist for a permanent part-time position working a regular fortnightly work pattern in Brunswick West. In this role you will provide specialist case management support to young people and their families, within a holistic client focused approach that includes housing, health, employment, education and community participation.

You will proactively engage, motivate and support the young person to identify and work towards achieving their goals. Your relationships with key support services will enhance young people’s connections to those services. You will maintain accurate client records compliant with DFFH requirements.

ABOUT YOU

• A bachelor’s degree in Social Work, Youth Work, Social Sciences or relevant Health Sciences degree.
• Demonstrated experience and highly engaging to respond to young people with needs via responsive outreach model, and case management framework.
• Strong experience in Case Management, Child, Youth and Family Services.
• Extensive experience of current theoretical approaches and frameworks for working with highly vulnerable young people and their families, including strengths-based approaches.
• Strong ability to capacity build with diverse and inclusive community services e.g. LGBTQI, Drug & Alcohol, Policing Units (proactive units) Legal services, Indigenous Services.
• Strong ability to engage, motivate and support young people with complex needs within a case management framework and client-centred strengths-based, trauma-informed practice.
• Strong relationship building skills which enables you to motivate young clients to achieve meaningful goals within a case management framework.
• Highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy.
• Strong competency using Microsoft and Case management applications.

HOW TO APPLY

• Please download the position description.

• Click 'Apply Now'.
• Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Hang Pham, Program Manager Northeast.
• Only shortlisted candidates will be contacted.
• Application closing on 07/11/2025. Apply now! We are shortlisting as received!

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department:  using the subject line: Case Manager - BOOST enquiry via EthicalJobs or phone our Program Manager Northeast, Hang Pham on 0411287902.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.