Youth Residential Support Worker

Youth Residential Support Workers - Brunswick West

Hope Street Youth and Family Services

Job description

ABOUT HOPE STREET

Hope Street Youth and Family Services Limited ("Hope Street") is a secular community organisation that provides specialist crisis accommodation, short term housing and support services to young people and their children experiencing, or at risk of, homelessness.

Hope Street’s vision is a society in which all young people and young families have a safe place to call home. If you would like to be a part in ending youth homelessness, join our team of 50 people across 6 sites in the Northern and Western metropolitan regions, who are passionate about making a difference in the lives of young people and young families.

ABOUT THE ROLE

Part-time positions are available.

We are looking for an experienced client centred youth worker for a part-time role for the Youth Residential Service. Please refer to the position description for hours available 

ON A DAY-TO-DAY BASIS, YOU WILL:

• Provide support and assistance with living skills, connections with the community, personal and social development, employment, education and training.
• Assist young people to follow up actions from their case management plans including housing, income, education and training, health and wellbeing, general living skills and recreational activities.
• Complete client file notes as needed and assist with administration duties for seamless operation of the program.
• Foster a safe space, assist and motivate young people to be at their best day to day and to achieve their self-determined goals. This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high-performing team achieving quality outcomes with young people and young families.

WE CAN OFFER YOU

• Permanent part-time position (36 hour per fortnight) - SCHADS Award 2010 Crisis Accommodation Level 1 (equivalent to SACS Level 3)
• Newly refurbished refuge in Brunswick West 

• Leading purpose driven NFP organisation  
• Experienced supportive team
• NFP salary packaging up to $18,550 of your salary tax free
• Close to public transport and free street parking 

HOW TO APPLY

• Please refer to the attached Position Description

• Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Hang Pham, Program Manager-Northeast.
• Only shortlisted candidates will be contacted.
• Application closing on 7 April 2025. Apply now! We are shortlisting as received! 

ABOUT YOU

• You have a bachelor’s degree qualification in Social Work, Youth Work, Psychology or other health/welfare related area.
• You have work experience in youth focused practice frameworks such as strengths based or trauma informed practice
• You have experience or knowledge of crisis accommodation settings including but not limited to youth homelessness
• You have sector knowledge or experience understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness
• You pride yourself on your ability to motivate and advocate for clients to achieve outcomes
• Competent using the full suite of Microsoft applications

If you have experience working with young people in delivering effective youth-focused trauma-informed services, we want to hear from you!

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department at   or phone our Program Manager North East, Hang Pham on 0411 287 902. If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply. 

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.

Team Leader - Northeast

Team Leader – North - East

Hope Street Youth and Family Services

Job description

• Fantastic leadership opportunity within a fast growing, contemporary NFP
• Permanent Full-time working 10 days over 9 days between the hours of 8 am and 6 pm with a negotiated day off
• Growth opportunity
• Wellbeing initiatives; Wellbeing (STAR Leave Days), Self-care staff group
• Receive an attractive salary with salary packaging + 5 weeks annual leave
• Over award payment

ABOUT US

Hope Street Youth and Family Services Limited ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision for a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

ABOUT THE ROLE

Are you a passionate leader ready to empower a dedicated team making a real difference in the lives of young people experiencing homelessness? We are looking for an experienced and motivated Team Leader to guide and inspire our frontline staff, ensuring young people receive the support they need to build brighter futures.

In this role, you will lead a dynamic team of youth workers and case managers, fostering a positive and motivated culture. You will play a key role in driving change by shaping and developing programs that provide young people with stability, life skills, and opportunities for independence. As a leader, you will support staff in their professional growth, ensuring they have the tools and confidence to excel in their roles.

This is an exciting opportunity to take on a leadership role with heart. More than just management, this position allows you to be a role model and advocate for young people. No two days are the same in this fast-paced, purpose-driven environment, where you will collaborate with passionate professionals to deliver innovative and effective support services.

If you are a strong leader with a commitment to social impact and a desire to shape the future of youth homelessness services, we’d love to hear from you.

You will be proactive in leading and managing two components of the service:

• Outreach service.
• A youth refuge providing supported crisis accommodation.

Reporting to and supported by the Programs Manager, you will:

• Provide leadership and direction to a high functioning BOOST Outreach team (3 Case Managers) and the Crisis Accommodation team (6 Residential Youth Support Workers and 2 Case Managers).
• Hold responsibility for the day-to-day operations of our purpose-built youth refuge and the mobile outreach service.
• Ensure compliance in all operational areas including service delivery, risk management and quality improvement for clients and staff.
• Establish a culture of service excellence where optimal outcomes for young people are achieved.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high performing team achieving quality outcomes in the community and delivering client-centred crisis responses.

To find out more about the specifics of this role, please read full position description, attached.

WE ALSO OFFER

• A collaborative dedicated and highly motivated team focused on achieving positive outcomes with young people and young families.
• Full time (38 hours per week) with a flexible work arrangement option to spread the hours over 9 days/fortnight.
• NFP salary packaging up to $18,550 of your salary tax free.
• Generous salary package of $98,553 – $103,013 inc. 5% over Award payment plus super.
• 5 weeks of Annual Leave.
• On-call duties shared amongst 5 staffs with minimum recall to sites.
• Close proximity to public transport or street parking.

ABOUT YOU

You will have:

• A bachelor's degree qualification in Social Work, Youth Work, Psychology, or other health/welfare related qualification.
• Minimum of 2 years' experience in team leadership, supervision of staff and program development.
• Demonstrated background of trauma informed frameworks and understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness.
• Strong people management skills and ability to deliver effective client-centred services to young people in crisis within a case management framework and therapeutic approaches within a multi-disciplinary team.
• Strong relationship building skills which has seen you motivate a team and young people to achieve quality outcomes.
• Highly developed communication skills at all levels specifically in active listening, negotiation, problem solving and report writing.
• Proficiency in Microsoft office applications, client data and reporting systems.

This is the role for you if you are a Team Leader looking to be a part of dynamic and innovative youth focused organisation, and passionate team.

If you have strong leadership qualities, people management skills and demonstrated knowledge of the risk and protective factors impacting young people experiencing or at risk of homelessness, apply now!

Hope Street encourages applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.

HOW TO APPLY

• Please refer to the Position Description attached.

• Please provide a cover letter, statement addressing the selection criteria and resume.
• Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Hang Pham, Program Manager North-East
• Only shortlisted candidates will be contacted.

Application closing 14th April 2025 -Apply now! We are shortlisting as received! Click "Apply Now" to apply.

NEXT STEPS

If you have any questions about this role, please contact our People and Culture department at , , or phone our Program Manager North-East, Hang Pham 0411 287 902.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.

Case Manager - FRMO

Case Manager - First Response Youth Mobile Outreach Service

Hope Street Youth and Family Services

Job description

• Part-time, fixed term to 2027
• $82K - $88K pa. pro-rated + Super + generous salary packaging

ABOUT HOPE STREET

Hope Street Youth and Family Services Limited ("Hope Street") is a leading specialist youth homelessness services in Victoria with over 40 years’ experience in delivering services to young people and young families in the western and northern growth corridors of Melbourne.

Hope Street has been delivering the First Response Youth Mobile Outreach program within the City of Melton and surrounding LGA. The service currently operates 6 days per week with different rosters.

ABOUT THE OPPORTUNITY

This is a great opportunity for a dedicated, open-minded outreach worker for a part-time, fixed-term position in Melton.

Hope Street Offers:

• A Values and purpose-driven, collegial, and passionate team.
• A culturally diverse workplace, reflecting the young people accessing our services.
• Flexible working conditions.
• A strong professional development focus.
• State-of-the-art client therapeutic facilities.
• Locations, close to public transport, urban café lifestyle and great amenities.
• The ability to work close to home and contribute to your local community.
• Generous leave, including Wellbeing leave.
• Access to generous salary packaging for all full time & part-time employees (up to $18,550 of your salary tax-free)

Through an assertive outreach model, in this role you will proactively:

• Seek and assist young people or families who are sleeping rough in the City of Melton and surrounding LGA
• Respond to enquiries, agency referrals and engage with young people or families at risk of, or experiencing homelessness
• Build and maintain collaborative relationships with surrounding local government agencies, emergency departments, schools and referrals
• Utilise assessment tools, including initial assessment and planning to identify client and resource requirements.
• Provide advocacy where required, immediate support and information, including referral to the wider community services networks in Melton; and
• Provide intensive case management support to assist with accessing appropriate homelessness services as well as diversion from the homelessness service system.

Roster

You will be available to work a set fortnightly roster Monday to Saturday (53.20 hours per fortnight).

Week 1:

Wednesday 9:30 am to 5:36 pm
Thursday 9:30 am to 5:36 pm
Friday 9:30 am to 5:36 pm

Week 2:

Wednesday 9:30 am to 5:36 pm
Thursday 9:30 am to 5:36 pm
Friday 9:30 am to 5:36 pm
Saturday 9:30 am to 5:36 pm

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a team achieving quality outcomes for young people.

WE ARE OFFERING:

• A passionate, collaborative case management and community support team.
• A fixed term contract until - Part-time 53.2 hours per fortnight until 30th June 2027.
• Attractive penalty rates for evening, weekend shifts.
• NFP salary concessions - Receive up to $18,550 of your salary tax free.

ABOUT YOU

If you are a passionate, objective and hands-on Case Manager that has experience with young people in an assertive outreach capacity and can demonstrate reflective and evidence-based practice, we want to hear from you!

• You have a bachelor’s degree qualification in Social Work, Youth Work, Psychology or other health/welfare related area.
• You have demonstrated experience working with young people who are at risk or experiencing homelessness and an understanding of allied services best placed to support and divert young people from homelessness.
• You have knowledge and experience of reflective evidence-based practice and trauma informed practice frameworks.
• Your friendly, open-minded and determined nature means that you can build relationships quickly with clients in crisis and of diverse cultural backgrounds, and key stakeholders in the community.
• You have highly developed communication skills including writing, listening, negotiation, problem solving, decision making and advocacy.
• You are highly competent using Microsoft applications and Case Management Software and assessment tools.

How to Apply

• Please refer to the Position Description

• Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Sue Watt, Acting Program Manager-Northwest.
• Only shortlisted candidates will be contacted.

Application closing Monday, 24^th March 2025! - Apply now! We are shortlisting as received! Click "Apply Now" to apply.

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department , phone our Program Manager North-West, Sue Watt on 0481199344.

If your experience looks a little different to what we have identified, but you have relevant skills, please get in touch with us.

A position description is attached.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street, we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements, which includes satisfactory Police Checks (National and International) and a Working with Children Check.

Youth Counsellor / Reconciliation Practitioner

Youth Counsellor / Reconciliation Practitioner

Hope Street Youth and Family Services

Job description

ABOUT US

Hope Street Youth and Family Services Limited ("Hope Street") is a leading specialist youth homelessness services in Victoria with over 40 years’ experience in delivering services to young people and young families in the western and northern growth corridors of Melbourne.

The Youth Reconciliation program offers one-to-one counselling and support so that young people can establish and maintain constructive relationships with family and broader support networks.

ABOUT THE OPPORTUNITY

We are seeking an experienced and dedicated Youth Counsellor with sound experience in providing counselling services to young people and their families. In this role you will utilise a solution focused, strengths-based approach to provide short-term counselling and support services (maximum three months) to Hope Street’s clients. In addition, you will have the opportunity to facilitate a range of workshops and presentations with young people as well as conduct presentations for staff for capacity building.

Please refer to the attached Position Description for more information about the role.

ABOUT YOU

You have a bachelor’s or master’s degree of a Social Work, Counselling, Psychology related qualification.

You have at least 2 years of experience in providing youth counselling services.

You have a sound understanding of youth homelessness and pride on your ability to build relationship quickly with your client group.

You greatly enjoy strengthening the capacity for young people to live interdependently and supporting a young person to achieve the maximum degree of self-reliance, stability and self-determination.

You are highly competent using the full suite of Microsoft applications.

You are able to maintain accurate confidential administrative records and progress notes.

If this role sounds like a good fit for you, we encourage you to apply.

WE CAN OFFER YOU

Work for a growing, purpose driven organisation + Contemporary, supportive team

Autonomous role + Regular clinical supervision from an experienced psychologist

NFP salary packaging up to $18,550 of your salary tax free.

0.9 EFT role based at South Morang and working in Brunswick West close to Public Transport and Urban cafes

HOW TO APPLY

Please refer to the Position Description attached below.

Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.

Please address your cover letter to: Sue Scott, Operations Manager.

Only shortlisted candidates will be contacted.

Applications close midnight on 14 April 2025. Apply now! We are shortlisting as received!

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department at or phone our Operations Manager, Sue Scott on 0481 967 404.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information

If you require workplace modifications, please advise so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.